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Healthcare Academy Overview

Why we help

  • High performance in the NHS requires effective and capable leaders in management roles
  • A significant proportion of NHS training focuses on functional aspects of a job role, without much consideration for the management skillsets required to run services effectively
  • Trusts often struggle to deliver consistent, structured development for junior to middle managers which can leave significant skills gaps in some the most pivotal roles in the NHS
  • Many staff are promoted without any formal financial, management or leadership training, despite being given responsibility for significant budgets and large teams to manage
  • This can lead to underperforming services and an overreliance on the interim market to plug short term skills gaps in substantive teams, rather than the longer-term investment in the training the teams need

How we help

  • Through stand alone training or as a bolt-on to transformation and implementation programmes, we help deliver sustainable outcomes through:
  • Healthcare academy – ex NHS senior operational managers providing the rounded skillsets required to be an effective manager and deliver sustainable improvements/transformation in:
    • Primary Care
    • Secondary Care, tailored to:
      • Surgical services
      • Medical services
      • Diagnostics
      • Theatres
      • Outpatients
      • Mental Health

What’s the impact?

  • Retention of staff/reduced turnover and vacancy rates
  • Enables promotion from within rather than reliance on external/interim markets
  • Improved sustainability of outcomes
  • Better trained, more rounded management and clinical team delivers:
    • Better leadership skills
    • Better financial management skills
    • Better strategic skills
    • Better clinical engagement skills
    • Better operational management skills
    • More effective transformation/change management
    • Better quality and governance
    • Improved productivity/utilisation of resources
    • Better culture
    • Better data interpretation and use
  • Reduction in cost compared to one-off training programmes
  • Grows the NHS management network – increased connections between organisations to promote shared learning and best practice between primary and secondary care providers

Find out how our clinical efficiency specialists
can help you with…


The NHS requires effective and capable leaders in management roles to support clinical teams in running sustainable and safe services. Still, many teams recognise the lack of internal training delivered over recent years has delayed improvements. Our Academies aim to upskill local NHS teams to be more effective in their management roles and run effective improvement programmes for elective services. Reducing the reliance on external consultancy support in the future.

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Our diagnostic solution can support your teams in reducing reliance on premium rate reporting spending and reduce turnaround times from referral to scan/scan to report. Our interactive dashboards enable teams to review their productivity in ways most teams haven’t had access to previously.

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With significant capacity challenges experienced by many endoscopy teams across the country and additional funding being spent on creating capacity within the private sector, improving internal capacity couldn’t be more critical. Our productivity tools and specialists will work with your teams to standardise unit point allocation and capacity templates to maximise available capacity.

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Hospital Admin

Hospital administration teams play a pivotal role in a patient’s pathway, but despite this, they are often an undervalued resource that hasn’t been invested in over recent years. Our programmes can help transform your admin pathways by implementing digitalised processes and retraining the team to use best practice approaches and improve customer service skills.

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Mental Health

The recent pandemic has accelerated an ongoing trend of declining mental health across the UK, with under 18’s most affected. Our teams can support the development and rollout of risk stratification tools to improve demand management, and our academy can aid in upskilling local teams to utilise existing resources more effectively.

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With outpatient waiting lists growing year on year and waits for patients to be assessed increasing significantly, significant pathway changes are required to ensure these services can become sustainable. Our specialists can create the headspace and provide additional capacity and capability to drive both incremental and transformational changes. Our specialists will improve existing processes and implement new pathways to support teams with these system-wide challenges.

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Primary Care

With high volumes of clinical correspondence from an increasing number of sources creating clinical risk and constraining capacity, primary care is consistently under pressure to manage this increasing demand. Our teams can implement workload optimisation processes to redesign triage processes and clinical decision-making.

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With some of the longest waits for surgery in the last decade and the cost of running an operating theatre increasing, improving theatre productivity has never been higher on trust agendas. Our specialists and interactive tools can support your teams in improving in-session utilisation sustainably and the use of theatre estate, not only to treat additional cases but also to reduce the reliance on the independent sector and bring additional income back into the NHS. Paired with our Theatre Academy, we can upskill your local teams to be confident in managing all theatre productivity challenges in the short and long term.

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