South East NHS Trust
2025

Giving teams the tools to plan elective recovery

How a South-East NHS trust built and took ownership of three operational tools for RTT planning, weekly capacity assurance and specialty-level recovery.

The Challenge

The trust lacked the visibility needed to translate national RTT targets into clear operational plans at specialty level.
Teams needed to understand the activity required to deliver three new RTT targets by March 2026 and provide assurance that sufficient capacity existed to reduce 65-week waits. Existing views were difficult to break down by specialty, limiting local ownership and placing repeated demands on the business intelligence team. This made it harder to build practical recovery plans and track whether they were working.

Results at a glance

Three tools

built for operational demand and capacity

Three RTT targets

modelled through to March 2026

Every specialty

submitted a recovery plan addressing capacity gaps

Capability training

delivered to operational managers

What we changed

Productive Partners developed a connected suite of planning and assurance tools, then transferred them to local teams.
Model the year-end position

Built a dynamic model that forecast the March 2026 position, tested productivity improvements and identified the activity and capacity gaps requiring action.

Provide weekly assurance

Created a weekly view of booked, available and required capacity, separating theatre and outpatient requirements for use in access meetings.

Put recovery planning in local hands

Developed a lightweight model that specialty managers could update quickly at specialty, site, sub-specialty or consultant level.

Transfer ownership

Trained local business intelligence and operational teams, supplied documentation and delivered recorded handover sessions so the tools could be maintained after the programme.

The outcome

The trust gained a practical, repeatable way to translate RTT requirements into local recovery action.

Three operational demand and capacity tools were built and transferred to the trust. The modelling established the activity plan adjustments required to meet the March 2026 RTT targets and each specialty submitted a recovery plan to address the gaps identified.

Operational managers can now model specific sub-specialty and consultant-level challenges, while the trust can continue adapting the tools as demand, capacity and national requirements change.

The programme also gave the national team assurance against the three RTT targets and embedded longer-term modelling capability within the organisation.

Reflecting on the partnership

“Productive Partners consistently demonstrate a commitment to delivering outputs designed to have longevity after they have finished working with our organisation. I was impressed by their proactive engagement with colleagues to co-produce products, and by their flexibility in working around the demands of our teams.”
Director of Performance, Planning and Healthcare Analytics
Mid and South Essex NHS Foundation Trust

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