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Diagnostics Solution Overview

Why we help

  • Significant diagnostic waiting list challenges remain nationally
  • Many services are lacking the capacity and/or capability to deliver a range of competing priorities including:
  • Reducing the backlog of routine elective waits
  • Maintaining/improving performance for cancer & inpatient services
  • Delivering strategic transformation and new models of care to futureproof diagnostic services

How we help

  • Rollout data tools to improve quality and visibility of data and performance monitoring capabilities
  • Improve and standardise administrative, scheduling and timetabling processes to optimise scanning and reporting productivity
  • Demand & capacity, trajectory forecasting and scenario modelling to inform service planning, standardisation of capacity templates and backlog reduction Implement demand management and triage processes to reduce unnecessary activity/growth in demand
  • End-to-end process redesign to “level load” capacity and reduce bottlenecks from referral through to report
  • Offer administrative and management training to improve internal capabilities and sustainability of outcomes

What’s the impact?

  • Reduced reliance on premium rate reporting spend
  • Reduced turnaround time from referral to scan/scan to report
  • Improved equipment utilization
  • Improved reporting productivity
  • Improved patient journey and experience
  • Improved engagement and accountability from clinical and operational staff
  • Increased productivity and overall activity without the need for additional spending
  • Better understanding of current and required capacity by workforce group to enable service redesign/restructure
  • Improved team capabilities, training and best practice process standards
  • Improved compliance to quality, governance and operational standards

Find out how our clinical efficiency specialists
can help you with…


The NHS requires effective and capable leaders in management roles to support clinical teams in running sustainable and safe services. Still, many teams recognise the lack of internal training delivered over recent years has delayed improvements. Our Academies aim to upskill local NHS teams to be more effective in their management roles and run effective improvement programmes for elective services. Reducing the reliance on external consultancy support in the future.

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Our diagnostic solution can support your teams in reducing reliance on premium rate reporting spending and reduce turnaround times from referral to scan/scan to report. Our interactive dashboards enable teams to review their productivity in ways most teams haven’t had access to previously.

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With significant capacity challenges experienced by many endoscopy teams across the country and additional funding being spent on creating capacity within the private sector, improving internal capacity couldn’t be more critical. Our productivity tools and specialists will work with your teams to standardise unit point allocation and capacity templates to maximise available capacity.

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Hospital Admin

Hospital administration teams play a pivotal role in a patient’s pathway, but despite this, they are often an undervalued resource that hasn’t been invested in over recent years. Our programmes can help transform your admin pathways by implementing digitalised processes and retraining the team to use best practice approaches and improve customer service skills.

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Mental Health

The recent pandemic has accelerated an ongoing trend of declining mental health across the UK, with under 18’s most affected. Our teams can support the development and rollout of risk stratification tools to improve demand management, and our academy can aid in upskilling local teams to utilise existing resources more effectively.

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With outpatient waiting lists growing year on year and waits for patients to be assessed increasing significantly, significant pathway changes are required to ensure these services can become sustainable. Our specialists can create the headspace and provide additional capacity and capability to drive both incremental and transformational changes. Our specialists will improve existing processes and implement new pathways to support teams with these system-wide challenges.

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Primary Care

With high volumes of clinical correspondence from an increasing number of sources creating clinical risk and constraining capacity, primary care is consistently under pressure to manage this increasing demand. Our teams can implement workload optimisation processes to redesign triage processes and clinical decision-making.

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With some of the longest waits for surgery in the last decade and the cost of running an operating theatre increasing, improving theatre productivity has never been higher on trust agendas. Our specialists and interactive tools can support your teams in improving in-session utilisation sustainably and the use of theatre estate, not only to treat additional cases but also to reduce the reliance on the independent sector and bring additional income back into the NHS. Paired with our Theatre Academy, we can upskill your local teams to be confident in managing all theatre productivity challenges in the short and long term.

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