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Hospital Administration Solution Overview

Why we help

  • Hospital administration teams play a pivotal role in the effective delivery of elective activity
  • Despite this, they are often undervalued and the impact they have on the effective delivery of a service underestimated
  • This often results in the following:
    • Low morale and high levels of staff sickness/turnover
    • Under resourced teams
    • A lack of knowledge and experience
    • Outdated and inefficient processes
    • Outdated and inefficient systems
    • Bad habits and workarounds to mitigate rather than resolve problems
    • A lack of consistent and standardised training
  • The combination of these factors can have a significant and very costly impact on the effective operation of hospital services

What we do

  • Elective productivity improvement (increasing activity/doing the same for less)
  • Service transformation and process/pathway redesign
  • D&C modelling to support elective (RTT) recovery/activity forecasting and planning
  • Analytics expertise to support data management and dashboard development (including training Trust BIU teams to replicate our approach)
  • CIP Delivery
  • Management and administrative training
  • We offer this across the following areas at either Trust or system level:
    • Theatres
    • Outpatients
    • Endoscopy
    • Diagnostics
    • Mental Health/Primary Care

How we help

  • Expedited rollout and/or optimisation of digital tools, platforms & processes
  • Development of performance and visual management tools to support day-to-day business planning
  • Rollout of standardised induction and process operating guides (SOPs) to ensure information and tools are accessible, enabling staff and patients  to be at “the right place at the right time”
  • Targeted rapid recruitment events and temporary weekend “overdrive” events
  • Diagnostic and benchmarking exercises, including 121 stakeholder interviews and team workshops to quickly pinpoint key issues and opportunities
  • Comprehensive training programmes to cover fundamentals including:
    • Effective patient communication and conflict resolution
    • Customer service
    • Time management and organisation skills
    • Team management and supervisor skills
    • Patient access policies RTT pathways
    • Mentoring and coaching
    • Outcoming
  • Team redesign/restructuring to ensure fit for purpose job roles, bandings, number of WTEs etc.

Find out how our clinical efficiency specialists
can help you with…


The NHS requires effective and capable leaders in management roles to support clinical teams in running sustainable and safe services. Still, many teams recognise the lack of internal training delivered over recent years has delayed improvements. Our Academies aim to upskill local NHS teams to be more effective in their management roles and run effective improvement programmes for elective services. Reducing the reliance on external consultancy support in the future.

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Our diagnostic solution can support your teams in reducing reliance on premium rate reporting spending and reduce turnaround times from referral to scan/scan to report. Our interactive dashboards enable teams to review their productivity in ways most teams haven’t had access to previously.

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With significant capacity challenges experienced by many endoscopy teams across the country and additional funding being spent on creating capacity within the private sector, improving internal capacity couldn’t be more critical. Our productivity tools and specialists will work with your teams to standardise unit point allocation and capacity templates to maximise available capacity.

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Hospital Admin

Hospital administration teams play a pivotal role in a patient’s pathway, but despite this, they are often an undervalued resource that hasn’t been invested in over recent years. Our programmes can help transform your admin pathways by implementing digitalised processes and retraining the team to use best practice approaches and improve customer service skills.

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Mental Health

The recent pandemic has accelerated an ongoing trend of declining mental health across the UK, with under 18’s most affected. Our teams can support the development and rollout of risk stratification tools to improve demand management, and our academy can aid in upskilling local teams to utilise existing resources more effectively.

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With outpatient waiting lists growing year on year and waits for patients to be assessed increasing significantly, significant pathway changes are required to ensure these services can become sustainable. Our specialists can create the headspace and provide additional capacity and capability to drive both incremental and transformational changes. Our specialists will improve existing processes and implement new pathways to support teams with these system-wide challenges.

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Primary Care

With high volumes of clinical correspondence from an increasing number of sources creating clinical risk and constraining capacity, primary care is consistently under pressure to manage this increasing demand. Our teams can implement workload optimisation processes to redesign triage processes and clinical decision-making.

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With some of the longest waits for surgery in the last decade and the cost of running an operating theatre increasing, improving theatre productivity has never been higher on trust agendas. Our specialists and interactive tools can support your teams in improving in-session utilisation sustainably and the use of theatre estate, not only to treat additional cases but also to reduce the reliance on the independent sector and bring additional income back into the NHS. Paired with our Theatre Academy, we can upskill your local teams to be confident in managing all theatre productivity challenges in the short and long term.

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