A clear action plan can help teams move from the idea of a one stop clinic to a practical pathway model. This resource provides a simple structure for mapping each stage of the patient journey, from referral received through to triage, appointment booking, clinic outcome and onward pathway.
One stop clinic planning works best when teams can clearly see the whole pathway, understand each step and identify where decisions, delays or handovers need to be managed.
One stop clinic models can support more efficient patient pathways where diagnostics, consultation and decision making can be brought together safely and effectively. However, successful implementation requires a clear understanding of how patients will move through the pathway.
The Productive Partners One Stop Clinic Initial Assessment and Action Plan gives teams a simple structure for mapping the key stages of a one stop clinic pathway.
What is the One Stop Clinic Action Plan?
The One Stop Clinic Initial Assessment and Action Plan is a practical pathway planning template for teams reviewing or developing a one stop clinic model.
It is designed to help services map the patient journey from referral received, through triage and appointment booking, into the one stop clinic itself, then through to outcome and onward pathway.
Used alongside a wider feasibility review, the action plan can help teams clarify how the pathway should work in practice and where operational planning may be required.
Who is this resource for?
This resource is designed for NHS teams planning, reviewing or implementing one stop clinic pathways.
It may be particularly useful for:
- Outpatient service managers
- Operational managers
- Clinical leads
- Diagnostic service teams
- Booking and scheduling teams
- Transformation teams
- Patient access teams
- Teams mapping referral, triage and onward pathway processes
What does the action plan cover?
The action plan is built around the main stages of a one stop clinic pathway.
Referral received
The template starts by helping teams consider how referrals enter the pathway and what information is needed at the start of the process.
Triage
It prompts teams to think about how patients are assessed, whether they are suitable for the pathway and what clinical or operational decisions are needed before booking.
Appointment booking
The action plan supports review of how appointments are booked and how the right patients are aligned to the right clinic model.
One stop clinic
The template helps teams map what happens during the clinic itself, including where consultation, diagnostics or decision making need to take place.
Outcome
It prompts teams to clarify how outcomes are recorded and what decisions are made following the clinic appointment.
Onward pathway
The action plan supports review of what happens next for patients who require further care, follow up, treatment planning or discharge.
Why this matters
One stop clinic pathways can only work effectively when each stage of the patient journey is clearly understood. Without a clear pathway map, teams may miss operational dependencies, booking requirements, diagnostic constraints or handover points.
A simple action plan helps teams move from concept to implementation by making each stage visible and prompting the right operational conversations.
For organisations focused on outpatient efficiency and pathway improvement, this resource can support clearer planning and more consistent delivery.
