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Outpatients Solution Overview

Why we help

  • Significant non-admitted waiting list challenges remain across the country
  • Providers face a number of strategic challenges to radically transform the way outpatient services are delivered, with a heavy emphasis on the rollout of digital service models
  • Many organisations are struggling to deliver both the requisite increases in elective activity and the strategic transformation of their services
  • Demand continues to increase nationally, driving the need for improved productivity, better demand management and cooperation between primary and secondary care
  • Administrative and digital challenges continue to inhibit Trust’s abilities to deliver these effectively

How we help

  • We create the headspace and provide additional capacity and/or capability to drive both incremental and transformational change
  • Enhance existing processes through a combination of process changes and the rollout of digital capabilities, i.e. virtual clinics, patient portals and two-way SMS
  • Implement demand management processes, including referral optimisation, waiting list validation, PIFU and advice and guidance
  • Offer administrative and management training to improve internal capabilities
  • Improve data quality and rollout data tools to improve performance monitoring and enable clinical and operational benchmarking with peer organisations
  • Support productivity improvement initiatives, using prospective and retrospective data analysis to pinpoint cause of underutilisation and rollout process changes required to rectify identified problems
  • Demand & capacity, trajectory forecasting and scenario modelling to inform service planning and backlog reduction

What’s the impact?

  • Increased productivity and overall activity without the need for additional spending
  • Expedited and widespread adoption of digital capabilities and platforms to improve service efficacy and patient communication
  • Better demand and waiting list management to reduce unnecessary or avoidable activity
  • Future proofing models of care through sustainable transformation and collaborative working
  • Improved patient journey and experience
  • Improved engagement and accountability from clinical and operational staff
  • Better visibility of data, demand and capacity requirements to support current and future service planning
  • Improved team capabilities, training and best practice process standards Improved compliance to quality, governance and operational standards

Find out how our clinical efficiency specialists
can help you with…


The NHS requires effective and capable leaders in management roles to support clinical teams in running sustainable and safe services. Still, many teams recognise the lack of internal training delivered over recent years has delayed improvements. Our Academies aim to upskill local NHS teams to be more effective in their management roles and run effective improvement programmes for elective services. Reducing the reliance on external consultancy support in the future.

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Our diagnostic solution can support your teams in reducing reliance on premium rate reporting spending and reduce turnaround times from referral to scan/scan to report. Our interactive dashboards enable teams to review their productivity in ways most teams haven’t had access to previously.

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With significant capacity challenges experienced by many endoscopy teams across the country and additional funding being spent on creating capacity within the private sector, improving internal capacity couldn’t be more critical. Our productivity tools and specialists will work with your teams to standardise unit point allocation and capacity templates to maximise available capacity.

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Hospital Admin

Hospital administration teams play a pivotal role in a patient’s pathway, but despite this, they are often an undervalued resource that hasn’t been invested in over recent years. Our programmes can help transform your admin pathways by implementing digitalised processes and retraining the team to use best practice approaches and improve customer service skills.

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Mental Health

The recent pandemic has accelerated an ongoing trend of declining mental health across the UK, with under 18’s most affected. Our teams can support the development and rollout of risk stratification tools to improve demand management, and our academy can aid in upskilling local teams to utilise existing resources more effectively.

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With outpatient waiting lists growing year on year and waits for patients to be assessed increasing significantly, significant pathway changes are required to ensure these services can become sustainable. Our specialists can create the headspace and provide additional capacity and capability to drive both incremental and transformational changes. Our specialists will improve existing processes and implement new pathways to support teams with these system-wide challenges.

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Primary Care

With high volumes of clinical correspondence from an increasing number of sources creating clinical risk and constraining capacity, primary care is consistently under pressure to manage this increasing demand. Our teams can implement workload optimisation processes to redesign triage processes and clinical decision-making.

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With some of the longest waits for surgery in the last decade and the cost of running an operating theatre increasing, improving theatre productivity has never been higher on trust agendas. Our specialists and interactive tools can support your teams in improving in-session utilisation sustainably and the use of theatre estate, not only to treat additional cases but also to reduce the reliance on the independent sector and bring additional income back into the NHS. Paired with our Theatre Academy, we can upskill your local teams to be confident in managing all theatre productivity challenges in the short and long term.

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