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Primary Care Solution Overview

Why we help

  • High volumes of clinical correspondence from an increasing number of sources creating clinical risk and constraining capacity
  • Little partnership between primary care and secondary care leading to inefficient pathways, additional workload and a poorer patient experience
  • There is significant process variation and therefore patient outcomes between GP practices within PCNs
  • Increased patient-initiated contacts making demand difficult to predict and manage
  • Practices struggling to recruit across all roles (GPs, practice nurses, pharmacists & admin)
  • High attrition rates are exacerbating this issue and contributing to high vacancy rates
  • The result is increasing and inconsistent waiting times across primary care

How we help

  • Workflow Optimisation – process redesign for triage and clinical decision making
  • Primary/secondary care process integration programme
  • PCN/ICB wide performance benchmarking to inform standardisation and improvement programmes
  • Capacity and Demand modelling to inform demand management process improvement
  • Workforce structure redesign to align clinical practice processes with need
  • GP Practice Managers Training Academy
  • Bespoke transformation programmes to target identified regulatory improvement needs
  • Support for rollout/embedding of digital platforms and solutions

What’s the impact?

  • Reduction of GP time spent on non-clinical tasks
  • Reduced clinical risk
  • Reduced unwarranted variation in outcomes
  • Improved predictability and demand forecasting capabilities
  • Improved demand management capabilities
  • Fit for purpose primary care roles aligned to practice need
  • More informed clinical pathways reducing unnecessary patient touchpoints and delivering care at right place/time
  • Improved regulatory compliance
  • Better and safer patient care experience

Find out how our clinical efficiency specialists
can help you with…


The NHS requires effective and capable leaders in management roles to support clinical teams in running sustainable and safe services. Still, many teams recognise the lack of internal training delivered over recent years has delayed improvements. Our Academies aim to upskill local NHS teams to be more effective in their management roles and run effective improvement programmes for elective services. Reducing the reliance on external consultancy support in the future.

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Our diagnostic solution can support your teams in reducing reliance on premium rate reporting spending and reduce turnaround times from referral to scan/scan to report. Our interactive dashboards enable teams to review their productivity in ways most teams haven’t had access to previously.

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With significant capacity challenges experienced by many endoscopy teams across the country and additional funding being spent on creating capacity within the private sector, improving internal capacity couldn’t be more critical. Our productivity tools and specialists will work with your teams to standardise unit point allocation and capacity templates to maximise available capacity.

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Hospital Admin

Hospital administration teams play a pivotal role in a patient’s pathway, but despite this, they are often an undervalued resource that hasn’t been invested in over recent years. Our programmes can help transform your admin pathways by implementing digitalised processes and retraining the team to use best practice approaches and improve customer service skills.

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Mental Health

The recent pandemic has accelerated an ongoing trend of declining mental health across the UK, with under 18’s most affected. Our teams can support the development and rollout of risk stratification tools to improve demand management, and our academy can aid in upskilling local teams to utilise existing resources more effectively.

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With outpatient waiting lists growing year on year and waits for patients to be assessed increasing significantly, significant pathway changes are required to ensure these services can become sustainable. Our specialists can create the headspace and provide additional capacity and capability to drive both incremental and transformational changes. Our specialists will improve existing processes and implement new pathways to support teams with these system-wide challenges.

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Primary Care

With high volumes of clinical correspondence from an increasing number of sources creating clinical risk and constraining capacity, primary care is consistently under pressure to manage this increasing demand. Our teams can implement workload optimisation processes to redesign triage processes and clinical decision-making.

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With some of the longest waits for surgery in the last decade and the cost of running an operating theatre increasing, improving theatre productivity has never been higher on trust agendas. Our specialists and interactive tools can support your teams in improving in-session utilisation sustainably and the use of theatre estate, not only to treat additional cases but also to reduce the reliance on the independent sector and bring additional income back into the NHS. Paired with our Theatre Academy, we can upskill your local teams to be confident in managing all theatre productivity challenges in the short and long term.

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