Privacy Policy

Effective date: 9 September 2026

This Privacy Policy explains how Productive Partners Limited collects, uses and protects personal information when you use our website, contact us, request a resource or service, or otherwise interact with us online.

We are committed to handling personal information fairly, transparently and securely in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Productive Partners Limited is a company registered in England and Wales under company number 12185296.

Our registered office is: 3rd Floor, 1-3 Silver Street, Bedford, Bedfordshire, England, MK40 1SY.

You can contact us about this Privacy Policy or the way we handle your personal information using the following details:

• Email: info@productivepartners.co.uk
• Telephone: 0330 133 2290
• Website: https://productivepartners.co.uk/

Information we collect

We may collect personal information that you provide directly to us when completing a form, requesting a resource or service, contacting us or otherwise interacting with the website.

Depending on how you interact with us, this may include:

• Your name
• Your telephone number
• Your email address
• Your organisation
• The contents of your message or enquiry
• Information you provide when requesting a Productive Partners resource, service, consultation or other offer

We may also collect technical and usage information when you use the website, such as your IP address, browser and device information, pages visited, referring website, and the date and time of your visit. Some of this information may be collected using cookies or similar technologies, subject to your cookie choices.

Forms and enquiries

Our website includes enquiry forms in a number of locations, including the Contact Us page, blog posts, the testimonials area and campaign or event landing pages.

Our general enquiry form may ask for your full name, telephone number, organisation, email address and a message.

When you submit a form, the information you provide is sent to an appropriate Productive Partners email inbox so that a member of our team can review and respond to your enquiry.

We use this information to understand your enquiry, contact you, provide any information or assistance you have requested and, where appropriate, follow up in relation to the relevant service, event or campaign.

Submitting an enquiry through our website does not automatically subscribe you to marketing communications.

Complimentary Job Plan Deep Dive requests

Some pages on our website allow you to request a complimentary Job Plan Deep Dive.

This form may ask for your full name, organisation and email address.

When you submit this form, your details are sent to Productive Partners by email so that a member of our team can process your request, contact you about the Job Plan Deep Dive and arrange any necessary follow-up.

Submitting a Job Plan Deep Dive request does not automatically subscribe you to marketing communications.

Campaign and event landing pages

From time to time, we may create dedicated landing pages for events, campaigns, resources or specific Productive Partners services.

These pages may contain our general enquiry form, a Job Plan Deep Dive request form or another form relevant to the particular campaign or event.

Information submitted through these pages will be used to respond to your request or enquiry and, where relevant, to follow up with you about the specific event, campaign, resource or service you have expressed an interest in.

Please do not submit patient information

Our website enquiry forms are not intended for the submission of patient-identifiable information, medical records or other sensitive personal information relating to patients or service users.

Please do not include confidential patient information or special category personal data in a general website enquiry unless we have specifically asked you to provide it through an appropriate secure process.

How we use your personal information

We may use personal information collected through the website to:

• Respond to enquiries and requests
• Provide information about our services
• Arrange and deliver requested resources, consultations or services
• Follow up on an enquiry where appropriate
• Operate, maintain and secure the website
• Understand how the website is used and improve its performance and content
• Measure the effectiveness of campaigns and website content where analytics consent has been provided
• Comply with our legal and regulatory obligations
• Establish, exercise or defend legal claims where necessary

Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

• Legitimate interests – where processing is necessary for our legitimate business interests, for example responding to business enquiries, providing requested information, maintaining our website and understanding how our services are used, provided those interests are not overridden by your rights and interests.
• Contract or steps before entering into a contract – where processing is necessary to provide something you have requested or to take steps in connection with a potential business relationship.
• Consent – where we specifically ask for your consent, including for certain cookies, analytics or marketing activities. You may withdraw consent at any time.
• Legal obligation – where we need to process information to comply with a legal requirement.

Marketing communications

Submitting a website enquiry or requesting a Job Plan Deep Dive does not automatically subscribe you to general marketing communications.

From time to time, we may send relevant business communications about Productive Partners services, events, resources or campaigns where we are permitted to do so under applicable data protection and electronic marketing law.

Where consent is required, we will ask for it before sending marketing communications. Where communications are sent on another lawful basis, we will provide an appropriate way to opt out.

You can ask us to stop sending marketing communications at any time by contacting us at info@productivepartners.co.uk or by using any unsubscribe option provided in the communication.

Cookies and similar technologies

Our website uses cookies and similar technologies. Some cookies are strictly necessary for the website to operate and do not require consent. Other cookies, including analytics and other non-essential technologies, will only be used in accordance with your cookie choices.

We use CookieScript to provide our cookie consent and preference controls.

You can review the cookies currently in use, their purposes and duration, and change your choices at any time using the Cookie Settings control available on the website.

Because the technologies used on our website may change over time, the Cookie Settings panel provides the most current information about individual cookies and services.

Cookie settings

Strictly necessary cookies are required for the website to function and cannot be disabled. Other cookies, including analytics and website behaviour technologies, will only be used in accordance with your choices.

You can change or withdraw your consent at any time. Your updated preferences will apply to future use of cookies and similar technologies on this website.

Analytics and website behaviour

Subject to your cookie choices, we use Google Analytics 4 and Hotjar to help us understand how visitors use and interact with our website.

These services may collect information such as pages visited, approximate location derived from IP address, browser and device information, referring pages, time spent on the website and interactions with website content.

We use this information to understand website usage, identify areas for improvement, measure the effectiveness of our content and campaigns and improve the experience we provide to visitors.

Google Analytics 4 and Hotjar are treated as non-essential technologies and are controlled through our cookie consent system where consent is required.

Embedded videos and third-party content

Our website includes video content hosted by Vimeo.

When Vimeo content is loaded or you interact with a video, Vimeo may receive technical information such as your IP address, browser and device information and information about your interaction with the video.

Vimeo may also use cookies or similar technologies. Where these technologies are not strictly necessary, they are controlled through the cookie consent choices available on our website.

Other pages may occasionally include content or links provided by third parties. Third-party services operate under their own privacy policies and we recommend reviewing those policies if you would like further information about how they process personal information.

Who we share your information with

We do not sell your personal information.

We may use trusted third-party service providers where necessary to operate, maintain, secure and understand the use of our website. These may include:

• SiteGround, which provides website hosting and infrastructure services
• Google Analytics 4, which provides website analytics services where enabled through your cookie choices
• Hotjar, which provides website behaviour and experience analytics where enabled through your cookie choices
• Vimeo, which hosts video content embedded on the website
• CookieScript, which provides our cookie consent and preference management functionality
• Email and IT service providers used to receive and manage website enquiries
• Website maintenance and technical support providers where access is necessary to provide those services
• Professional advisers such as accountants, legal advisers or insurers where necessary

Information submitted through website enquiry forms is sent to Productive Partners by email so that an appropriate member of our team can respond.

We may also disclose personal information where required by law, regulation, court order or another lawful authority, or where reasonably necessary to establish, exercise or defend our legal rights.

International transfers

Some of the service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place as required by applicable UK data protection law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

The period will depend on the nature of your interaction with us. For example, we may retain an enquiry while we respond to it and for an appropriate period afterwards where it forms part of an ongoing or potential business relationship.

We may keep certain records for longer where required for legal, regulatory, accounting, dispute-resolution or legitimate business record-keeping purposes.

When personal information is no longer required, we will delete it, anonymise it or otherwise dispose of it securely.

How we protect your information

We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmitting or storing information electronically can be guaranteed to be completely secure, but we take reasonable steps appropriate to the nature of the information we process and the risks involved.

Your data protection rights

Depending on the circumstances and the lawful basis on which we process your information, you may have rights including:

• The right to request access to personal information we hold about you
• The right to ask us to correct inaccurate or incomplete information
• The right to ask us to erase your personal information in certain circumstances
• The right to ask us to restrict the way we use your personal information in certain circumstances
• The right to object to certain processing, including processing based on legitimate interests in some circumstances
• The right to data portability where applicable
• The right to withdraw consent at any time where we rely on consent

To exercise any of these rights, contact us at info@productivepartners.co.uk.

Where we rely on legitimate interests to process your personal information, you may have the right to object to that processing in certain circumstances.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

More information is available at https://ico.org.uk/make-a-complaint/.

Third-party links

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of those websites. If you follow a third-party link, we recommend reviewing that organisation’s privacy information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or the way we use personal information.

When we make changes, we will publish the updated version on this page and amend the effective date shown above.

Contact us

If you have any questions about this Privacy Policy or how Productive Partners Limited handles your personal information, please contact us:

• Productive Partners Limited
• 3rd Floor, 1-3 Silver Street, Bedford, Bedfordshire, England, MK40 1SY
• Company number: 12185296
• Email: info@productivepartners.co.uk
• Telephone: 0330 133 2290